Terms & Conditions

Welcome to The Xtension Club. These terms and conditions outline the rules and regulations for the use of our website,  training academy, and e-commerce store. By accessing this website, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms and conditions, please do not use our website.

• Business Name: The Xtension Club
• Registered Address: 56 St Michaels Road, BH2 5EB
• Contact Information: Fill in our contact form.

Course Enrolment

• By enrolling in our courses, you agree to provide accurate and complete information during registratio and throughout.
• All course fees must be paid in full before the course begins, unless a payment plan has been agreed upon in advance.
• We reserve the right to refuse service to anyone for any reason at any time.

Cancellation and Refunds

• See our Refunds policy for more information.

Course Content

• All course materials, including manuals, videos, and other resources, are the intellectual property of The Xtension Club and are provided for personal, non-commercial use only.
• Unauthorised distribution or reproduction of course content is prohibited.

Product Descriptions

• We aim to ensure that all product descriptions, images, and prices are accurate. However, errors may occur, and we reserve the right to correct any inaccuracies.

Orders and Payment

• By placing an order, you agree to purchase the products in accordance with these terms and conditions.
• We accept payment through our online Payment portal, when you check out. The payment processing system is STRIPE. Payment must be received in full before goods are dispatched.

Shipping and Delivery

• We offer delivery within the UK and internationally. Shipping times may vary depending on your location.
• Delivery times are estimates and not guaranteed. We are not responsible for delays caused by couriers or customs.

Returns and Refunds

• You have the right to return products within 14 days of receipt for a full refund, provided that the products are unused and in their original packaging.
• Refunds will be processed within 14 days of receiving the returned goods.

• We are not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website, products, or services.
• While we strive to provide accurate information, we do not warrant that the content on our website is error-free, complete, or current.

• All content on this website, including text, images, logos, and course materials, is the property of The Xtension Club and is protected by copyright laws. You may not reproduce, distribute, or create derivative works without our express written consent.

• These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

• We reserve the right to update or modify these terms and conditions at any time without prior notice. Your continued use of the website after any changes indicates your acceptance of the new terms.

• If you have any questions about these terms and conditions, please submit a contact form.

We are committed to safeguarding your personal data and privacy in accordance with UK laws, including the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, purchase from our e-commerce store, or enrol in our training courses.

We collect and process the following categories of personal data: personal identification information such as full name, contact details (email address, phone number, postal address), and payment details when you make a purchase or register for a course; training and certification information such as details provided during course registration, including training history, qualifications, and preferences to tailor your learning experience; business information for professional users, which may include your business name and other professional details relevant to your purchase or training needs; technical data such as your IP address, device information, browser type, and data about your interaction with our website (cookies, page views, etc.); and marketing preferences, which include your opt-in preferences for receiving promotional materials, updates, or newsletters from us.

We use your personal information to process and fulfil orders from our store, including managing payments, shipping, and order-related communication. We also use it to manage your course enrolment, provide training materials, issue certifications, and support your professional development. Personal data may also be used to respond to inquiries, provide technical support, and resolve any issues with our products or courses. Additionally, we may use your data to send you targeted marketing communications if you have opted in, although you can unsubscribe at any time. Finally, we use personal data to analyse how visitors use our website to improve functionality, user experience, and security.

We process your personal data based on several legal grounds, including your consent (such as opting into marketing emails), the contractual necessity to fulfil orders, provide services, and deliver courses, our legitimate interests in improving our services, preventing fraud, and ensuring site security, and to comply with legal obligations like tax regulations or health and safety requirements for training.

We do not sell or rent your personal data to third parties. However, we may share your data with trusted partners such as third-party providers (e.g., payment processors, delivery services, learning management systems) to fulfil orders and deliver training efficiently. Additionally, we may disclose your data if required by law, such as in response to a court order or government request. In the event of a business sale or merger, your data may be transferred to the new entity.

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected or to meet legal obligations. Purchase and payment data are typically retained for 7 years to comply with tax and accounting regulations. Training data are kept for the duration of your enrolment and for 5 years thereafter to verify certifications. Marketing preferences are retained until you opt out of marketing communications.

You have several rights concerning your personal data under UK GDPR, including the right to access your personal data, the right to correct any inaccurate or incomplete data, the right to request deletion of your personal data in certain circumstances, the right to limit processing of your data, the right to receive your personal data in a machine-readable format and transmit it to another service provider, and the right to object to processing for direct marketing or other legitimate interests. To exercise any of these rights, please contact us through our ‘contact us’ form.

We implement robust security measures to protect your personal data from unauthorized access, misuse, or loss. These measures include data encryption, access controls, and regular security audits. However, no system is 100% secure, and we cannot guarantee the absolute security of your data.

Our website uses cookies to enhance your browsing experience, provide personalized content, and track website analytics. You can manage or disable cookies through your browser settings. For more details on our use of cookies, please see our Cookie Policy.

If your data is transferred outside the UK, we ensure that appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions, to protect your data in line with UK GDPR standards.

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our data processing practices. The latest version will always be available on our website, and we encourage you to review it periodically.

By using our website, services, or products, you agree to the terms of this Privacy Policy. We are committed to ensuring your privacy and the security of your data in every aspect of your experience with us.